Sprint Erroneously Deposits Over $139,000 to a New Customer's Account | The Urban Twist
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Sprint Erroneously Deposits Over $139,000 to a New Customer’s Account

What would you do if you unexpectedly received a six-figure sum in credits in your account courtesy of a payment error?

Pascal Mnyika

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What would you do if you unexpectedly received a six-figure sum in credits in your account courtesy of a payment error? Would you defy your yearn for the luxuries that come with this “blessing” and stand by your integrity and honesty virtues and return the heavy sum to the rightful owner? A Sprint customer did the unexpected after an erroneous accounting mistake made him a recipient of $139,000.


Stirred by the promotion of enjoying a full year deal of free services by Sprint, Michael Jett from Blue Ash opted to sign up for their services. What amazed Jett a few hours after signing up for the service, however, was the numerous alerts that he received on credits.

“I noticed MasterCard, American Express and Visa cards sending credits to my account, with confirmation numbers, but none of those cards were mine,” Jett said. He noticed something was off as the deal was too good to be true on top of the promotion Sprint offered.

Reflecting on the dangers that the account owners faced on the exposure of their information details, he decided to contact Sprint. “It’s of great concern to me because I worry about them, and wonder is my information going to someone else too?” The customer service agent rectified the errors.

Sprint’s spokesperson confirmed the incident. “We confirmed with Mr. Jett that his online account was set up incorrectly. He was set up on an account used to process payments within our systems. He has no balance. His account has now been updated with the correct information so he will no longer receive bill alerts. We apologized to the customer for the inconvenience this situation caused.”

Jett’s honesty and integrity saw the return of the money to the right accounts, a selfless act that has left many in awe. Would you have done the same?

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