• Login
No Result
View All Result
The Urban Twist
NEWSLETTERS
  • News
  • Politics
  • Entertainment
  • Culture
    • Lifestyle
  • Features
  • Opinion
The Urban Twist
No Result
View All Result

Home » News » Business » Live Chat Support: Is it a Better Option for Your Business?

Live Chat Support: Is it a Better Option for Your Business?

More and more people are shunning traditional customer service options like email and phone services in favor of live chat support for a variety of reasons.
  • By TUT Staff
  • /
  • December 7, 2018
Facebook
Reddit
Email

More and more people are shunning traditional customer service options like email and phone services in favor of live chat support for a variety of reasons. It allows for a more direct access and more personal interaction with customer service, without all the inconveniences that come with other options. But before you decide to use live chat support on your website, you have to make sure that it is the right choice for you first. Let’s take a look at some of the pros and cons of live chat support to see if it’s truly the right option for your business.

Live Chat Allows for Instant Support

One of the biggest advantages of live chat is the proximity and speed at which questions are answered. People are used to instant gratification nowadays, and you don’t know how detrimental to your brand slow customer service can be. You’ll be able to address your customers’ concerns quickly and reduce the load on your phone support team as well. Your clients will appreciate being able to be heard right away and will come out with a good impression of your customer service as a whole.

More Personal Interactions

Zappos is an example of a company that has learned how to use chat support to establish a closer relationship with their clients. Their chat support service team members are encouraged to establish more personal rapport with repeat customers, and many customers have claimed that the main reason that they still shop there, even if prices might be a bit higher, is because of how well they’re treated by customer service agents.

Live chat can also be monitored more easily and integrated with a variety of other applications to make follow up even simpler. For instance, SysAid’s help desk allows you to manage all of your IT support functions in one place. You can use their chat option to save conversations and attach them to a corresponding help ticket, which makes follow-ups much easier for other agents and helps establish an ongoing relationship with your clients.

Chat Support Limitations

While chat support is usually a plus for any business, you should know that it also has some limitations you should be aware of. One of the main issues is communication barriers. The nuances of language can often be difficult to detect through chat and it’s also much more difficult to convey emotions through text. While emoticons are used to show emotions when it comes to informal texting, they’re simply not acceptable for businesses. This is why you have to be careful with your tone and phrasing and make sure that you only delegate the task to team members who have a natural ability for understanding tone through text.

Conclusion

Adding a live chat support option to your site is usually a great way to establish a direct link with your clients and reduce your reliance on phone support. It’s also a great way to answer your clients’ concerns quickly while showing that you care.

Donation

Buy author a coffee

Donate
Tags: businessLive chat
TUT Staff

TUT Staff

The Urban Twist is revolutionizing the news by delivering real-time coverage, breaking news, analysis and opinion on the arts, fashion, dining, music, events, politics, sports and society in general. It combines a highly regarded editorial team with a cutting-edge Web and mobile publishing platform to offer unique intelligence and insight.

From The Web

Related Stories

Related Posts

Business

​Commercial Solar Panels Pick Up Steam

March 8, 2019
Business

Why Sales Training is Important for Any Business

September 14, 2018
Tech

Is Wearable Technology the Next Phase as Mobile is Dominating?

August 21, 2018
Business

“The King of Hip-Hop”, Jay-Z, is Questioned About Rocawear Business

May 18, 2018
Business

Are we Seeing a Change in the Way Businesses are Approaching Disability?

December 14, 2017
Business

From “The Hood Lady” to African Royalty. Have You Heard About Graciela Blackstone?

November 8, 2017

TRENDING HEADLINES

LATEST NEWS

Superman Soars Past Snyder’s Shadow, Bringing Heart, Humor, and Hope Back to the Big Screen

Superman Soars Past Snyder’s Shadow, Bringing Heart, Humor, and Hope Back to the Big Screen

Ryan Coogler’s ‘Sinners’ Delivers a Haunting Blend of History and Horror

Ryan Coogler’s ‘Sinners’ Delivers a Haunting Blend of History and Horror

Free-Spirited Songbird: Makhyli

Free-Spirited Songbird: Makhyli

2 months ago
Issa Rae’s Black Mirror Debut Sparks Mixed Reactions: Fans Question ‘Hotel Reverie’ Performance

Issa Rae’s Black Mirror Debut Sparks Mixed Reactions: Fans Question ‘Hotel Reverie’ Performance

3 months ago
NAACP Sues Department of Education Over Anti-DEI Orders Targeting Black Students

NAACP Sues Department of Education Over Anti-DEI Orders Targeting Black Students

3 months ago
Serena Williams Shuts Down Drake Shade Rumors After Super Bowl Cameo

Serena Williams Shuts Down Drake Shade Rumors After Super Bowl Cameo

3 months ago
  • Write For Us
  • Contact Us
  • Terms
  • Privacy
  • Copyright & DMCA
  • About Us
  • Fact Checking Policy
  • Corrections Policy
  • Ethics Policy
  • Ownership Policy
  • MarketersMEDIA Newswire​

Copyright © 2021 Phoenix Stokes Media Group, LLC. All rights reserved.
Website designed and developed by P.S. Web Pros.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • News
  • Politics
  • Entertainment
  • Culture
    • Lifestyle
  • Features
  • Opinion

Copyright © 2021 Phoenix Stokes Media Group, LLC. All rights reserved.
Website designed and developed by P.S. Web Pros.

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.