Looks like the $58 billion government bailout for airlines is about to come in handy for United Airlines, who is now facing a lawsuit, after refusing to issue refunds to customers whose flights they canceled due to the COVID-19 outbreak.
TMZ reports that instead of processing full refunds, the airline is now opting to hand out travel vouchers for future bookings. Subsequently, one customer, Jacob Rudolph, has filed a class-action as of Monday (Apr 6).
In his suit, Rudolph lists the above solution proposed by the air carrier, claiming it does nothing for customers who are needing their cash back for basic necessities during the pandemic.
Furthermore, Rudolph says he spent over $1,500 for 3 flights on United, scheduled in April, and when the airlines canceled the flights, he requested a refund and was denied.
Instead, the air carrier offered to rebook the flights or give him travel credit for up to one year from the date he originally grabbed the tickets.
Subsequently, Rudolph has requested that UA issue passengers’ refunds, plus damages.